Refund and Returns Policy

At Petopia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return if:

• The product delivered is different from what was ordered.
• The product does not match the description provided on our website.
• You are not satisfied with the quality of the product.

Return Shipping Charges

• If the return is due to customer preference or dissatisfaction with the product, the customer will be responsible for all return shipping charges.
• If the return is due to our mistake, such as:
• Wrong product delivered,
• Damaged product caused by our negligence or handling,
• Incorrect or incomplete order, Petopia will bear all return shipping costs and will replace the product with the correct one at no additional cost.

Refunds

If you prefer a refund instead of a replacement, you may request one after returning the product.

Approved refunds will be processed through the original payment method or another mutually agreed method within a reasonable timeframe.